--- title: "What’s Been Going On Behind The Scenes At TTS (And The Tech That Keeps Us Running)" id: "21650" type: "post" slug: "behind-scenes-tts-tech" published_at: "2019-04-16T11:00:32+00:00" modified_at: "2026-08-25T11:38:54+00:00" url: "https://trucktyrespecialists.co.uk/behind-scenes-tts-tech/" markdown_url: "https://trucktyrespecialists.co.uk/behind-scenes-tts-tech.md" excerpt: "It’s been a while since we last put pen to paper on the TTS blog — the last post was back in 2022, which is harder to believe than it sounds. The last few years have been busy on the..." taxonomy_category: - "News" --- # What’s Been Going On Behind The Scenes At TTS (And The Tech That Keeps Us Running) by [Paul K](https://trucktyrespecialists.co.uk/author/paul/) | Apr 16, 2019 | [News](https://trucktyrespecialists.co.uk/category/news/) | It’s been a while since we last put pen to paper on the TTS blog — the last post was back in 2022, which is harder to believe than it sounds. The last few years have been busy on the shop floor, and writing updates took a back seat to actually getting trucks back out on the road. So here’s a long-overdue catch-up, and a look at the tech and IT that quietly keep our 3.5-acre retread manufacturing site in Weston-super-Mare running day to day. ## A quick refresher on who we are If it’s your first time here: Truck Tyre Specialists has been around since 1974 — over fifty years now. We’re a [retread tyre manufacturer](https://trucktyrespecialists.co.uk/about/) , not just a tyre shop. Big casings come in, we buff them, repair them, retread them, and send them back out to operators — many of whom have been running our tyres for decades. We work with haulage companies, owner-drivers, and [fleet operators](https://trucktyrespecialists.co.uk/fleet-management/) from across the South West and beyond. We’re still family-run, on the same site we started on, and we’re still investing in the kit that makes a retread as good as, and often better than, a new tyre. We’ve been through compressors, casing buffing machines, shearography kit, solar panels, and a full site facelift in the years since — and the constant has always been the team. ## The kit on the shop floor Modern retreading isn’t a spanner-and-grease job. It’s precision manufacturing. On any given day at our [Weston-super-Mare depot](https://trucktyrespecialists.co.uk/contact/) you’ll find: - [Tyre Pressure Monitoring System (TPMS) sensors](https://www.tyresafe.org/) — used to verify casing integrity before anything goes near a press. - Non-destructive shearography testing — our test bed for spotting separations and weaknesses inside a casing that the eye can’t see. - Curing presses and bead-to-bead equipment — the heart of the retread process, across multiple sizes and patterns. - Workshop PCs and tablets — used for job tickets, build sheets, and quality records. All of that generates data. TPMS readings, shearography results, build sheets, press logs — every job leaves a digital trail so we know exactly what happened to each casing. That trail matters for warranty, for our own quality control, and for giving customers an honest answer when they ask how a particular tyre was made. None of it works without the network and the kit behind it being properly looked after. ## The office side of things Running the depot is only half the picture. There’s the back office too: customer enquiries, quotes, invoicing, fleet accounts, supplier orders, and the general admin that keeps a busy manufacturing business from falling over. We handle most of that from the workshop office during the day, but a chunk of admin work gets done out of hours — from home offices, kitchen tables, and the occasional cafe with decent WiFi. That means our office setup has to work properly both at the depot and remotely. Laptops, cloud email, file sharing, printers, the lot. Then there’s the customer-facing side: the phone, the website, the email enquiries, and the fleet customers who want quick answers about job status. We try to be reachable in the way each customer prefers — and that means the comms side needs to be reliable too. ## The people who keep the tech ticking over We’re not big enough to have our own IT department, and honestly we don’t want to be. Running an IT team isn’t why we got into truck tyres. So we outsource it — and we’ve been lucky to work with two teams we genuinely rate. On the depot and workshop side, [TCP123 UK](https://tcp123.uk) look after our managed IT — the network in the building, the workshop PCs, the booking system, and the [security side of things](https://www.ncsc.gov.uk/small-business) . They understand that when the depot PC goes down at 7am, it’s not a ticket, it’s a truck we can’t get back on the road. They’re a B2B managed IT provider and they speak our language. On the smaller-office side — admin PCs, home-working kit, the everyday “my laptop won’t talk to the printer” stuff — we’ve used [Berkshire IT Services](https://berkshireitservices.co.uk) for years. They cover home and small office IT support and they’re the team our office staff call when something needs sorting quickly. Both teams are based in Berkshire, which surprises a few people — but remote and cloud-first support means geography hardly matters these days. What matters is that they answer the phone and they know what they’re doing. They do. ## What’s next Plenty. We’ve got a long list of small improvements to the workshop and bigger plans for the back office, and we’ll write them up as we go. More frequent blog posts is one of them — turning the lights back on here properly, not just dropping a post every couple of years. If you’re a fleet manager, an owner-driver, or another depot — and you’ve got questions about how we run things, or you’re wrestling with your own IT setup and want a recommendation — [get in touch](https://trucktyrespecialists.co.uk/contact/) . The kettle’s always on. Right, back to the workshop. There’s a casing with our name on it.